This Privacy Notice explains how Plumlink Plumbing Supplies Ltd, trading as Taps and Accessories, collects, uses, stores and shares personal data when you visit our website, create an account, place an order, contact us, subscribe to marketing or otherwise interact with us. It also explains your privacy rights.
For the purposes of UK data protection law, Plumlink Plumbing Supplies Ltd is the data controller for the personal data covered by this notice.
Registered office is Unit TP5 The Pompey Centre, Dickinson Road, Southsea, PO4 8ER
Trading address: Unit 27 Hightown Industrial Estate, Crow Arch Lane, Ringwood, BH24 1ND.
Privacy contact: info@tapsandaccessories.co.uk
We may collect and process the following categories of personal data:
We collect personal data directly from you when you browse our website, create an account, place an order, sign up for emails, request support, enter a promotion, write a review or otherwise contact us.
We also collect some data automatically through cookies and similar technologies. In some cases we may receive limited information from payment providers, fraud-prevention partners, analytics providers, advertising partners, couriers or other service providers involved in fulfilling our services.
We use personal data to:
We may also use data to understand purchasing trends, improve merchandising, measure website performance and improve the relevance of our content and advertising.
We process personal data where necessary for the performance of a contract with you, for example to accept payment, arrange delivery and handle returns.
We also process data where necessary for our legitimate interests, including running our business, preventing fraud, improving our website and customer journey, keeping records, defending legal claims and measuring marketing effectiveness, provided those interests are not overridden by your rights.
Where required, we process data based on your consent, for example for non-essential cookies or certain direct marketing activities. We may also process data where necessary to comply with legal obligations, including accounting, tax, consumer protection and regulatory requirements.
If you sign up to receive marketing from us, or if we are otherwise permitted by law to market similar products to existing customers, we may send you emails or other electronic communications about our ranges, promotions, launches, content and offers.
You can unsubscribe at any time by using the unsubscribe link in the message or by contacting us. Opting out of marketing does not stop service messages relating to orders, returns, security or important account information.
We may share personal data with carefully selected service providers where reasonably necessary to operate our business. These may include website hosts, cloud providers such as AWS, ecommerce and development partners, payment processors including Stripe, fraud-screening tools, analytics providers, email marketing platforms, review providers, couriers such as DPD, accountants, professional advisers and regulators.
We require service providers to process personal data only on our instructions where they act as processors and to keep data secure.
Some service providers may process personal data outside the UK. Where this happens, we take appropriate steps to ensure data is protected in line with UK data protection law, for example by using adequacy regulations or approved contractual safeguards.
We use appropriate technical and organisational measures to protect personal data, including access controls, secure hosting environments, provider security standards, encryption in transit where appropriate, role-based access and procedures for handling suspected data incidents.
No method of transmission over the internet is completely secure and we cannot guarantee absolute security.
We keep personal data only for as long as reasonably necessary for the purposes described in this notice, including to fulfil orders, maintain records, resolve disputes, meet warranty obligations, comply with legal and tax requirements and protect our legal position.
Retention periods vary by data type. For example, order and accounting records may be retained for several years to meet legal obligations, while marketing-consent records may be kept for as long as relevant to demonstrate compliance or manage suppression lists.
Subject to applicable law, you may have rights to request access, rectification, erasure, restriction, objection, data portability and withdrawal of consent where processing relies on consent.
You also have the right to lodge a complaint with the Information Commissioner Office if you are unhappy with how we handle your personal data.
Our website is not intended for children and we do not knowingly collect personal data from children through the website without an appropriate lawful basis or authority.
Our website may contain links to third-party websites or embedded services. If you follow those links or interact with those services, your data will be subject to the third party privacy information and we do not control their practices.
We may update this Privacy Notice from time to time. The latest version published on the Site will apply from the stated effective date.
This Cookie Policy explains what cookies and similar technologies are, how we use them on the Taps and Accessories website, and how you can manage your choices. It should be read together with our Privacy Notice.
Cookies are small text files placed on your device when you visit a website. Similar technologies such as pixels, tags, SDKs and local storage can perform related functions. In this policy, we refer to all of these as cookies unless the context requires otherwise.
We use cookies to keep the website functioning, remember your preferences, enable essential ecommerce features such as basket and checkout functions, understand how visitors use the site, improve performance, measure campaigns and, where you consent, support personalised marketing and remarketing.
We use these categories of cookies:
Where required by law, non-essential cookies are set only if you provide a valid choice through our cookie banner or preference centre. You can change your preferences at any time using the cookie settings tool available on the Site.
Refusing non-essential cookies should not prevent use of core shopping functions, although some enhanced features may work less effectively.
Some cookies may be placed by third parties that provide services to us, for example analytics providers, advertising platforms, embedded-content providers, payment providers or ecommerce-support tools. The exact list may change over time as our website evolves.
Examples of third-party services that may interact with user data in the ecommerce journey include Stripe for payments, AWS-hosted site infrastructure, analytics tools and campaign platforms. Any live cookie schedule should be reviewed against the actual website implementation before publication.
Most browsers allow you to block or delete cookies through browser settings. Disabling all cookies may affect functionality and may prevent key shopping features from working correctly.
Before launch, add a cookie schedule listing principal cookies or tools in use, their provider, purpose, duration and whether they are strictly necessary or optional. Because website tools often change during development, this schedule should be generated from the live site shortly before publication and kept under review.
We may update this Cookie Policy to reflect changes in law, guidance, technology or our website setup. The latest version published on the Site will apply from the effective date shown.
We take the security of your personal data and payment information seriously.
We only transfer data with our data processors using secure protocols, including Secure File Transfer Protocol (SFTP), helping to ensure your information is protected in transit.
All online payments are processed securely via Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry. Stripe uses industry-leading security tools and practices to maintain a high level of protection for payment data.
Privacy, cookies and security policy last updated on 31 March 2026.
